We want you to be happy with your OCT92 order. If your order arrives damaged, faulty, incorrect or incomplete, please contact us as soon as possible with your order number and, where helpful, photographs of the issue.
If you change your mind about an online purchase, statutory cancellation rights may apply. Where those rights apply, you can notify us within 14 days of receiving your goods. Please contact us before sending anything back so we can provide return instructions.
Because coffee is a food product, the condition of the goods and any applicable legal exceptions can affect whether a change-of-mind return can be accepted. This does not affect your statutory rights where goods are faulty, damaged or not as described.
Approved refunds are returned to the original payment method. The time taken for funds to appear after a refund is issued depends on your payment provider.
Nothing in this policy limits rights you have under applicable consumer law.